![]() Now let’s try to connect to the Internet. This should also update the router firmware to its latest version. This means that we will need to set up the app again. Also, keep in mind that performing this step will wipe all configuration changes on the router and it will return it t o the default factory settings. ![]() Do not release the button until the light goes out and then turns bright red. The light on top of the router will turn red and fade in three pulses. W e can perform a hard reset on the router by holding down the reset button for 20 seconds and releasing it. If you are unable to see any light on the top of the Linksys Velop and it has been connected properly, please reset the router. ![]() We want to have the light be solid blue – this will indicate that the router has a connection to the internet, as per the image above. We can see the definition of what the router is communicating via. I t will provide us with valuable information on what the issue might be or if the issue has been resolved. Now that we have the A pp setup and ready, we can check the light on top of the router. If you need help setting up the A pp you can click here. Testing on Wi-Fi is unreliable due to how the technology behind it wor ks, you can read more about slow speeds and speed tests here. It also allows us to perform a wired speed test on the line from the router itself which will show us the actual speeds we are receiving. We always want to be using the A pp as it’s the be st way to configure and troubleshoot the router. Now that the modem looks good, we can move to the router ( Linksys Velop ): Whether the Ethernet port is securely inserted both ends.Remember: Always use LAN1 to connect your router. LAN 1 LED should be steady on or blinking green. If the fault persists contact customer service via.Press the ON/OFF button on the side of the modem (see #6 on ‘Connecting Devices to Rear of Router’) to shut it down. Whether the optical fibre is bent excessively.Whether the optical fibre is properly connected.Whether the optical fibre (green tipped cable) is properly connected to the Optical port.Check the On/Off button on the rear panel is pressed in.Should be steady green, indicating that the power supply is on. If you look at the sticker on the modem itself, you can easily see if it’s a Huawei or Adtran. W e would like to see some of them green and some of them off, depending on the setup we have at ho me.Īfter checking the cables let’s move to the modem.įirstly, we need to identify the brand and model of the modem. This is how the equipment communicates with us. Next, check the lights of the equipment. This is pictured below:įor SUPERFAST/75Mbps users who have the Linksys Dualband Router (Model WHW01) please see the correct position of your Ethernet 1 port below: Please note that the modem needs to be connected to the Velop port with the horizontal line above it. We want to check that all cables are plugged in correctly and firmly and that there is no visible damage to the cables ( both the drop cable and Ethernet cables). It provides us with a fast and reliable optical signal which our modem (Optical Network Terminal) will transform into an electrical signal and pass to the router (in most cases via the Ethernet cable). We have a cable that enters our proper ty called the drop cable. Let's start with the setup we have at home. In order to get you back online, t here are some things that we can check and perhaps even resolve without having to call support.
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